At MondeSource (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://www.mondesource.com (the “Site”), use our services, or interact with us. By accessing or using the Site, you agree to the practices described in this policy.

We provide sourcing, procurement, business visa support (including TE invitation letters), and corporate services to help global businesses engage with China. Our services may involve handling sensitive documents, so transparency in data practices is our priority. If you have questions, contact us at info@mondesource.com.

1. Information We Collect

We collect information to provide and improve our services. This includes:

Personal Information

• Contact Details: Name, email address, phone number, and company affiliation when you inquire about services, submit forms, or sign up for consultations.
• Identification Documents: For TE invitation letters and business registration, we may collect passport scans, photos, travel itineraries, and proof of business relationships (e.g., contracts or emails).
• Business Information: Company details, sourcing requirements, and preferences to match you with suppliers or facilitate procurement.

Automatically Collected Information

• Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources via cookies and analytics tools.
• Cookies and Tracking Technologies: We use cookies for site functionality, analytics (e.g., Google Analytics), and preferences. You can manage cookies via your browser settings.

We do not collect sensitive personal information (e.g., financial details beyond what’s necessary for services) unless required for compliance or with your explicit consent.

2. How We Use Your Information

We use your data to:

• Provide Services: Process TE letters, source products, handle registrations, and coordinate logistics (e.g., sharing passport info with Chinese authorities for visa invitations).
• Communicate: Respond to inquiries, send updates, newsletters (with opt-out), and service confirmations.
• Improve the Site: Analyze usage trends to enhance user experience and troubleshoot issues.
• Compliance and Security: Verify identities, prevent fraud, and meet legal obligations (e.g., anti-money laundering checks).
• Marketing: With consent, send promotional content about our sourcing packages or events.

We process data based on your consent, contractual needs, or legitimate business interests, in line with applicable laws like GDPR (for EU users) or CCPA (for California residents).

3. How We Share Your Information

We do not sell your personal data. We may share it with:

• Service Providers: Trusted third parties for hosting (e.g., cloud services), payment processing, or analytics, bound by confidentiality.
• Business Partners: Suppliers, factories, or authorities in China for service delivery (e.g., sharing docs for TE applications). We ensure they adhere to similar privacy standards.
• Legal Requirements: If required by law, subpoena, or to protect our rights/safety.
• Business Transfers: In case of merger or acquisition, with notice where required.

For international transfers (e.g., to China), we use safeguards like standard contractual clauses to protect your data.

4. Data Security

We implement reasonable security measures, including encryption, access controls, and regular audits, to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, so we cannot guarantee absolute protection. Report any concerns to info@mondesource.com.

5. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your data.
• Object to or restrict processing.
• Withdraw consent (e.g., unsubscribe from emails).
• Portability (receive a copy in a usable format).

To exercise these, email info@mondesource.com with your request. We respond within 30 days (or as required by law). For CCPA, you can opt out of “sales” (we don’t sell data) via the above contact.

You can also:

• Opt out of cookies via browser settings.
• Unsubscribe from marketing emails using the link in messages.

6. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect data from minors. If we learn of such collection, we will delete it promptly.

7. Third-Party Links and Services

The Site may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices—review their policies.

8. Retention of Data

We retain your information only as long as needed for the purposes outlined (e.g., 7 years for compliance records) or as required by law. After that, we securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. We’ll notify you via email or Site notice for material updates. Continued use after changes implies acceptance.

MondeSource
Email: info@mondesource.com
Website: https://www.mondesource.com

For EU users, our Data Protection Officer is reachable at the above email. If unresolved, you may contact your local data protection authority.

Thank you for trusting MondeSource with your data. We’re here to make your China business journey seamless and secure.